Something feels off?
Try these in order. They cover 95% of issues. If none work, write to us and we will help directly.
My site is taking forever
A normal build takes about 6 minutes. If yours is past 10, two things usually help:
- Refresh the page. Your site is probably already finished, the page just did not catch up.
- Check your runs. Open the dashboard. The latest run has a live link the moment it is done.
The site does not match what I asked for
Two fixes, both quick:
- Use iterate. Type the change in one sentence. "Make this a bakery, not a restaurant." "Use British English."
- Start a fresh run. If your first sentence was vague, write a sharper one. Specific names, specific cities, specific offers work best.
The link does not open
Try these in order:
- Wait 30 seconds, then refresh.
- Open the link in a different browser or on a phone.
- Make sure you copied the full link, not just part of it.
My photos look generic
By design. Moonshift uses clean neutral images so you can replace them with real ones. Even a phone photo of your space converts better than the prettiest stock image.
Tip: replace just one photo on the homepage to start. That single change is the biggest visible upgrade you can make.
I want to use my own domain
Move to a paid plan. Then in your account, follow the "Add a domain" step. It walks you through two settings on your domain provider (GoDaddy, Namecheap, etc.). Most people finish in 10 minutes.
Stuck on the domain step? Email us with your domain name and we will do the dance for you.
I do not want the launch posts
You never have to use them. Nothing is published unless you approve it. Skip the launch posts and your site still works perfectly.
I changed my mind about everything
Delete the run from your dashboard and start a new one. You only pay for what you used. The next sentence can be totally different.
I forgot my password
Click "Sign in" then "Forgot password." If your email is on our list, you will get a reset link. Reach out if it does not arrive within a few minutes.